Refund policy

1. CANCELLATION

1.1. Cancelling an order because your ALDI Gift Cards are faulty or misdescribed. ALDI is under a legal duty to supply ALDI Gift Cards that are in conformity with these Terms. This means ALDI Gift Cards must be as described, fit for purpose and of satisfactory quality. You can cancel your order if the ALDI Gift Cards provided do not meet these standards.

1.2. Cancelling an order because of something ALDI has done or is going to do. If you are cancelling an order for a reason set out at Clause 7.2.1 to 7.2.4 below, the contract between ALDI and you will end immediately and ALDI will refund you in full for any ALDI Gift Cards which have not been provided. The reasons are:

1.2.1. ALDI has informed you about an upcoming change to the ALDI Gift Cards or these Terms to which you do not agree, see Clause 5.6 (More significant changes);

1.2.2. ALDI has told you about an error in the price or description of the ALDI Gift Cards you have ordered and you do not wish to proceed;

1.2.3. there is a risk that supply of your order may be significantly delayed because of events outside ALDI’s control; or

1.2.4. you have a legal right to cancel your order because of something ALDI has done wrong.

1.3. Exercising your right to change your mind. You have a legal right to change your mind within 14 days and receive a refund. Nothing in these Terms affects that legal right of return. This time period begins the day after your ALDI Gift Cards are delivered.

2. CANCELLATION BY ALDI

2.1. ALDI’s communication of the acceptance of the order constitutes a binding contract between you and ALDI. ALDI may cancel your order if you breach any of these Terms. ALDI may cancel your order at any time by notice in writing to you if you do not, within a reasonable time, allow ALDI to deliver your order to you.

2.2. ALDI may withdraw or recall ALDI Gift Cards. ALDI may write to you to let you know that it is going to withdraw or recall ALDI Gift Cards because it needs to, for example, investigate potential fraud. ALDI will give you as much notice as possible of such a withdrawal or recall. ALDI will refund any sums you have paid in advance for ALDI Gift Cards which will not be provided.

2.3. ALDI reserves the right to reject and/or cancel any order at any time with or without notice if you are found to be (or ALDI suspects you of) reselling the ALDI Gift Cards for commercial gain.

3. RETURNING ALDI GIFT CARDS AND REFUNDS

3.1. How to cancel. If you have the right to cancel the Contract under Clause 7 above then simply contact our Customer Services Team to complete the cancellation and arrange a collection / return of your ALDI Gift Cards on 1800 99 18 28or using the details in Clause 12.

3.2. When we will pay the costs of return. ALDI will pay the costs of return if you cancel your order under Clause 7.1 or 7.2. In all other circumstances, you must pay the costs of return.

3.3. How we will refund you. Please note:

3.3.1. ALDI will typically refund you by the method you used to make payment;

3.3.2. Where ALDI Gift Cards are to be returned to ALDI, ALDI may defer any refunds until such point as it has received:

3.3.2.1. the returned or rejected ALDI Gift Cards back from you (which may take up to two weeks); or

3.3.2.2. evidence that you have sent the ALDI Gift Cards back to ALDI; and

3.3.3. ALDI will send you an e-mail once your refund has been processed. Please note refunds may take up to three working days to be shown in your account.

3.4. Deductions from refunds. ALDI may make deductions from refunds if the ALDI Gift Cards you return have been tampered with, or a successful return has been impeded as a result of your actions.

4. PRICE AND PAYMENT

4.1. ALDI is not liable for bank charges. ALDI is not responsible for any charges or other amounts which may be applied by your card issuer or bank or payment method provider as a result of:

ALDI’s processing of your credit/debit card payment or other method of payment in accordance with your order.