Terms of service
TERMS AND CONDITIONS OF USE FOR ALDI GIFT CARDS
1. INTRODUCTION
1.1. We are ALDI Stores (Ireland) Limited (Company No: 294035) (ALDI). Our registered office is at 67-68 Fitzwilliam Square, Dublin 2, Ireland. Our VAT number is [IE 8294035J].
1.2. These terms (Terms) set out the basis on which you may use ALDI Gift Cards, how ALDI supply ALDI Gift Cards available through this website (Site) to you, how ALDI will provide your order to you, how your order may be changed or cancelled, what to do if there is a problem and other important information. The Terms do not affect your legal rights. Use of the Aldi Gift Cards is governed by the Terms (details of which will be visible on the Site before the time of purchase) and the terms and conditions printed on each ALDI Gift Card.
1.3. Use of an ALDI Gift Card and the completion of the order process constitute your acceptance of these Terms.
2. USING YOUR ALDI GIFT CARD
2.1. ALDI Gift Cards:
2.2. If the value of a purchase you make with an ALDI Gift Card is:
2.3. You can check the balances of ALDI Gift Cards at checkouts in each ALDI store.
2.4. If any item purchased with an ALDI Gift Card is subsequently refunded or exchanged for an item of a lower value, ALDI may refund any money owed to you by adding it to the remaining balance on an ALDI Gift Card.
3. RESTRICTIONS ON THE USE OF YOUR ALDI GIFT CARD
3.1. ALDI Gift Cards:
(a) cannot be exchanged for cash, change, ALDI Gift Cards or alternative gift cards;
(b) cannot be returned or refunded, except in accordance with your legal rights (for example in the event they are faulty because they were not made to a satisfactory quality); and
(c) are not a cheque guarantee, credit or charge card.
3.2. ALDI Gift Cards cannot be used for the purchase of:
(a) ALDI Gift Cards or third party gift cards;
(b) lottery tickets, scratchcards or related material; or
(c) anything through ALDI’s website(s).
3.3. ALDI reserves the right to refuse to accept an ALDI Gift Card which ALDI believes has been duplicated or which ALDI otherwise suspects to be connected with fraudulent or malicious activity.
3.4 The ALDI Gift Card may be withdrawn by ALDI, without liability, in the event that ALDI suspects they are being used fraudulently, illegally, or otherwise in breach of the Terms.
3.5 ALDI reserves the right to limit the number of ALDI Gift Cards that can be included in an order, or be ordered by any individual user of the Site.
3.6 ALDI does not accept orders for re-sale.
3.7 ALDI may transfer this agreement to someone else. ALDI may transfer its rights and obligations under these Terms to another organisation. ALDI may engage third-party carriers to deliver, or make available for collection, the ALDI Gift Cards which you order. Such transfers will not affect your rights under these Terms.
4. LEGAL4.1. ALDI will not:
(a) be liable for lost or stolen ALDI Gift Cards (or any amounts held on such cards);
(b) keep money deposited on ALDI Gift Cards separate from its own funds; or
(c) pay interest on ALDI Gift Card balances.
4.2. ALDI Gift Card balances are not covered by any compensation scheme. Such sums may be lost in the unlikely event that ALDI becomes insolvent.
4.3. Subject to your legal rights as a consumer, ALDI reserves the right to:
(a) amend these Terms at any time. ALDI may revise these Terms at any time by amending this page. Changes to these Terms will not affect any orders placed before those changes were uploaded to the Site. These Terms were last updated on [DATE].; and
(b) take such actions in respect of the use and sale of ALDI Gift Cards that it, in its discretion, deems necessary to protect its commercial interests (including the cancellation or suspension of ALDI Gift Cards).
4.4. ALDI Gift Cards and these Terms are governed by Irish Law and the non-exclusive jurisdiction of the Irish Courts is applicable to any dispute in relation to these Terms and/or the ALDI Gift Cards.
5. ORDERING AN ALDI GIFT CARD
5.1. How to place an order. The Site will guide you through the steps you need to take to place an order with ALDI. The order process allows you to check and amend any errors before submitting your order.
5.2. When and how you must pay. ALDI accepts payment with Visa Debit, Visa Credit, Maestro, Delta, Electron and MasterCard. ALDI will take payment when you click the ‘Pay Now’ option during the order process. This will typically show on your bank statement within 48 hours. ALDI reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. ALDI may refuse or cancel orders depending on the result of these checks.
5.3. How ALDI will accept your order. The completion of the order process does not constitute acceptance of the order. ALDI’s acceptance of your order will take place only when payment has been received and ALDI dispatches your order, at which point a contract will come into existence between you and ALDI on the basis of these Terms. ALDI will email you to inform you of its acceptance of your order.
5.4. If ALDI cannot accept your order. If ALDI is unable to accept your order, ALDI will inform you of this and will not charge you for the ALDI Gift Cards ordered.
5.5. Minor changes to your order. ALDI may change the ALDI Gift Cards you order to:
(i) reflect changes in relevant laws and regulatory requirements; and/or
(ii) implement minor technical adjustments and improvements.
5.6. More significant changes. In addition to Clause 5.5 above, ALDI may make more significant changes to the ALDI Gift Cards you order but if ALDI does so ALDI will notify you and you may then contact ALDI to end the contract between you and ALDI and receive a refund.
6. DELIVERY
6.1. Delivery Costs. The costs of delivery will be as displayed to you on the Site. The costs of delivery will be added to the price of the ALDI Gift Cards which you are ordering.
6.2. Delivery Process. Subject to any delivery restrictions shown on the Site and in these Terms, delivery will be made to the address specified by you when you place your order by post. Your ALDI Gift Card will be considered to be delivered when the postal delivery service completes its own delivery process.
6.3. Delivery Restrictions. The ALDI Gift Cards are delivered to all areas within the Republic of Ireland.
6.4. When ALDI will fulfil your order. ALDI will let you know when it aims to deliver the order to you during the order process. Please note that such delivery times are only estimates and cannot be guaranteed.
6.5. Contacting you about deliveries. ALDI, or the postal service provider, may contact you to confirm the dispatch of, arrange the delivery of, or otherwise discuss, ALDI Gift Cards which you order from the Site.
6.6. ALDI is not responsible for delays outside of its control. If ALDI’s fulfilment of your order is delayed by an event outside our control, ALDI will contact you as soon as possible to let you know and ALDI will take steps to minimise the effect of the delay. Provided this is done, ALDI will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact ALDI to cancel the order and receive a refund for an order you have paid for but not received.
6.7. Your legal rights if ALDI delivers the ALDI Gift Card late. You have legal rights if ALDI delivers any ALDI Gift Cards late. If ALDI misses the delivery deadline for any ALDI Gift Cards then you may treat the contract as terminated. If you do not wish to treat the contract as terminated you can provide a new deadline for delivery, which must be reasonable.
6.8. Ending the contract for late delivery. If you do choose to treat the contract as terminated for late delivery, you can cancel your order for any of the ALDI Gift Cards or reject ALDI Gift Cards that have been delivered. If you wish, you can reject or cancel the order for some of those ALDI Gift Cards (not all of them). After that, ALDI will refund any sums you have paid to ALDI for the cancelled ALDI Gift Cards and their delivery. If the ALDI Gift Cards have been delivered to you, you must either return them to ALDI or allow a representative from ALDI to collect them from you. See Clause 9 (Returning ALDI Gift Cards and Refunds) for details of how to return ALDI Gift Cards to ALDI.
6.9. What will happen if you do not give required information to us.
6.9.1. ALDI may need certain information from you so that it can supply the ALDI Gift Cards to you. If this is the case, ALDI will contact you to ask for this information.
6.9.2. If you do not give ALDI the required information within a reasonable time of ALDI asking for it, or if you give ALDI incomplete or incorrect information, ALDI may terminate the contract.
6.9.3. ALDI will not be responsible for supplying the ALDI Gift Cards late, or not supplying any part of them, if this is caused by you not giving ALDI the information it needs within a reasonable time of it asking for it.
6.9.4. When you become responsible for and own the contents of your order. You own the ALDI Gift Cards after they have been transferred during a successful delivery.
7. CANCELLATION
7.1. Cancelling an order because your ALDI Gift Cards are faulty or misdescribed. ALDI is under a legal duty to supply ALDI Gift Cards that are in conformity with these Terms. This means ALDI Gift Cards must be as described, fit for purpose and of satisfactory quality. You can cancel your order if the ALDI Gift Cards provided do not meet these standards.
7.2. Cancelling an order because of something ALDI has done or is going to do. If you are cancelling an order for a reason set out at Clause 7.2.1 to 7.2.4 below, the contract between ALDI and you will end immediately and ALDI will refund you in full for any ALDI Gift Cards which have not been provided. The reasons are:
7.2.1. ALDI has informed you about an upcoming change to the ALDI Gift Cards or these ;
7.2.2. Terms to which you do not agree, see Clause 5.6 (More significant changes)ALDI has told you about an error in the price or description of the ALDI Gift Cards you have ordered and you do not wish to proceed;
7.2.3. there is a risk that supply of your order may be significantly delayed because of events outside ALDI’s control; or
7.2.4. you have a legal right to cancel your order because of something ALDI has done wrong.
7.3. Exercising your right to change your mind. You have a legal right to change your mind within 14 days and receive a refund. Nothing in these Terms affects that legal right of return. This time period begins the day after your ALDI Gift Cards are delivered.
8. CANCELLATION BY ALDI
8.1. ALDI’s communication of the acceptance of the order constitutes a binding contract between you and ALDI. ALDI may cancel your order if you breach any of these Terms. ALDI may cancel your order at any time by notice in writing to you if you do not, within a reasonable time, allow ALDI to deliver your order to you.
8.2. ALDI may withdraw or recall ALDI Gift Cards. ALDI may write to you to let you know that it is going to withdraw or recall ALDI Gift Cards because it needs to, for example, investigate potential fraud. ALDI will give you as much notice as possible of such a withdrawal or recall. ALDI will refund any sums you have paid in advance for ALDI Gift Cards which will not be provided.
8.3. ALDI reserves the right to reject and/or cancel any order at any time with or without notice if you are found to be (or ALDI suspects you of) reselling the ALDI Gift Cards for commercial gain.
9. RETURNING ALDI GIFT CARDS AND REFUNDS
9.1. How to cancel. If you have the right to cancel the Contract under Clause 7 above then simply contact our Customer Services Team to complete the cancellation and arrange a collection / return of your ALDI Gift Cards on 1800 99 18 28or using the details in Clause 12.
9.2. When we will pay the costs of return. ALDI will pay the costs of return if you cancel your order under Clause 7.1 or 7.2. In all other circumstances, you must pay the costs of return.
9.3. How we will refund you. Please note:
9.3.1. ALDI will typically refund you by the method you used to make payment;
9.3.2. Where ALDI Gift Cards are to be returned to ALDI, ALDI may defer any refunds until such point as it has received:
9.3.2.1. the returned or rejected ALDI Gift Cards back from you (which may take up to two weeks); or
9.3.2.2. evidence that you have sent the ALDI Gift Cards back to ALDI; and
9.3.3. ALDI will send you an e-mail once your refund has been processed. Please note refunds may take up to three working days to be shown in your account.
9.4. Deductions from refunds. ALDI may make deductions from refunds if the ALDI Gift Cards you return have been tampered with, or a successful return has been impeded as a result of your actions.
10. PRICE AND PAYMENT
10.1. ALDI is not liable for bank charges. ALDI is not responsible for any charges or other amounts which may be applied by your card issuer or bank or payment method provider as a result of:
ALDI’s processing of your credit/debit card payment or other method of payment in accordance with your order.
11. DATA PROTECTION AND PRIVACY
11.1. Key information regarding how ALDI will use your personal information. ALDI will use the personal information you provide to it:
11.1.1. to supply your order to you; and
11.1.2. to process your payment for your order.
ALDI will not use the personal information which you provide through this Site for marketing purposes.
ALDI Privacy Policy. Further details on how ALDI handles your personal information can be found in our Privacy Notice at https://www.aldi.ie/customer-services/privacy-notice
11.2. Shopify Privacy Policy. The Site is supported by the “Shopify” platform. Accordingly, personal information collected in respect of your use of the Site may be collected and processed by Shopify in accordance with:
11.2.1. Shopify’s Privacy Policy at https://www.shopify.com/legal/privacy; and
11.2.2. Shopify’s “Privacy for Customers” Notice at https://www.shopify.com/legal/privacy/customers.
As stated in the “Privacy for Customers” notice “Shopify will never use your personal information to independently market or advertise to you, unless you are using one of [their] apps or services directly”.
11.3. Shopify Cookies Policy. A cookie is a small amount of information that’s downloaded to your device when you visit certain websites. The Site is supported by the “Shopify” platform, and Shopify cookies will be placed on your device when you use the Site. Details of these cookies can be found in Shopify’s Cookie Policy at https://www.shopify.com/legal/cookies.
12. CONTACT ALDI
12.1. Contacting ALDI’s Customer Service Team. Please contact ALDI using the details below if you have any issues with your ALDI Gift Card. Our team of trained customer service representatives are available Monday to Saturday 8:00 to 20:00 and Sunday 10:00 to16:00. (E-mail: giftcards@aldi.ie Phone: 1800 99 18 28). Please note it will help speed things up for you if you can provide details of your name, home address, order number and, if applicable, your phone number and e-mail address.
12.2. Who else can you talk to. If you have cause for concern, please contact us, as we are happy to help. If you have been in touch and are unhappy with our resolution, please let us know. If you remain unhappy with any final resolution, we are required to let you know about alternative dispute resolution (ADR). The European Union has established its own ADR platform, this can be found at http://ec.europa.eu/odr.
TERMS AND CONDITIONS OF USE FOR ALDI SAVER CARDS
- INTRODUCTION
1.1. We are ALDI Stores (Ireland) Limited (Company No: 294035) (ALDI). Our registered office is at 67-68 Fitzwilliam Square, Dublin 2, Ireland. Our VAT number is [IE VAT NUMBER TO BE INSERTED HERE].
1.2. These terms (Terms) set out the basis on which you may use ALDI Saver Cards, how ALDI supply ALDI Saver Cards available through this website (Site) to you, how ALDI will provide your order to you, how your order may be changed or cancelled, what to do if there is a problem and other important information. The Terms do not affect your legal rights. Use of the ALDI Saver Cards is governed by the Terms (details of which will be visible on the Site before the time of purchase) and the terms and conditions printed on each ALDI Saver Card.
1.3. Use of an ALDI Saver Card and the completion of the order process constitute your acceptance of these Terms.
- USING YOUR ALDI SAVER CARD
2.1. ALDI Saver Cards:
2.2. If the value of a purchase you make with an ALDI Saver Card is:
- RESTRICTIONS ON THE USE OF YOUR ALDI SAVER CARD
3.1. ALDI Saver Cards:
3.2. ALDI Saver Cards cannot be used for the purchase of:
- LEGAL
- ORDERING AN ALDI SAVER CARD
6. DELIVERY
6.1. Delivery Costs. The costs of delivery will be as displayed to you on the Site. The costs of delivery will be added to the price of the ALDI Saver Cards which you are ordering.
6.2. Delivery Process. Subject to any delivery restrictions shown on the Site and in these Terms, delivery will be made to the address specified by you when you place your order by post. Your ALDI Saver Card will be considered to be delivered when the postal delivery service completes its own delivery process.
6.3. Delivery Restrictions. The ALDI Saver Cards are delivered to all areas within the Republic of Ireland.
6.4. When ALDI will fulfil your order. ALDI will let you know when it aims to deliver the order to you during the order process. Please note that such delivery times are only estimates and cannot be guaranteed.
6.5. Contacting you about deliveries. ALDI, or the postal service provider, may contact you to confirm the dispatch of, arrange the delivery of, or otherwise discuss, ALDI Saver Cards which you order from the Site.
6.6. ALDI is not responsible for delays outside of its control. If ALDI’s fulfilment of your order is delayed by an event outside our control, ALDI will contact you as soon as possible to let you know and ALDI will take steps to minimise the effect of the delay. Provided this is done, ALDI will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact ALDI to cancel the order and receive a refund for an order you have paid for but not received.
6.7. Your legal rights if ALDI delivers the ALDI Saver Card late. You have legal rights if ALDI delivers any ALDI Saver Cards late. If ALDI misses the delivery deadline for any ALDI Saver Cards then you may treat the contract as terminated. If you do not wish to treat the contract as terminated you can provide a new deadline for delivery, which must be reasonable.
6.8. Ending the contract for late delivery. If you do choose to treat the contract as terminated for late delivery, you can cancel your order for any of the ALDI Saver Cards or reject ALDI Saver Cards that have been delivered. If you wish, you can reject or cancel the order for some of those ALDI Saver Cards (not all of them). After that, ALDI will refund any sums you have paid to ALDI for the cancelled ALDI Saver Cards and their delivery. If the ALDI Saver Cards have been delivered to you, you must either return them to ALDI or allow a representative from ALDI to collect them from you. See Clause 9 (Returning ALDI Saver Cards and Refunds) for details of how to return ALDI Saver Cards to ALDI.
6.9 What will happen if you do not give required information to us.
6.9.1. ALDI may need certain information from you so that it can supply the ALDI Saver Cards to you. If this is the case, ALDI will contact you to ask for this information.
6.9.2. If you do not give ALDI the required information within a reasonable time of ALDI asking for it, or if you give ALDI incomplete or incorrect information, ALDI may terminate the contract.
6.9.3. ALDI will not be responsible for supplying the ALDI Saver Cards late, or not supplying any part of them, if this is caused by you not giving ALDI the information it needs within a reasonable time of it asking for it.
6.9.4. When you become responsible for and own the contents of your order. You own the ALDI Saver Cards after they have been transferred during a successful delivery.
7. CANCELLATION
7.1. Cancelling an order because your ALDI Saver Cards are faulty or misdescribed. ALDI is under a legal duty to supply ALDI Saver Cards that are in conformity with these Terms. This means ALDI Saver Cards must be as described, fit for purpose and of satisfactory quality. You can cancel your order if the ALDI Saver Cards provided do not meet these standards.
7.2. Cancelling an order because of something ALDI has done or is going to do. If you are cancelling an order for a reason set out at Clause 7.2.1 to 7.2.4 below, the contract between ALDI and you will end immediately and ALDI will refund you in full for any ALDI Saver Cards which have not been provided. The reasons are:
7.2.1.ALDI has informed you about an upcoming change to the ALDI Saver Cards or these Terms to which you do not agree, see Clause 5.6 (More significant changes);
7.2.2. ALDI has told you about an error in the price or description of the ALDI Saver Cards you have ordered and you do not wish to proceed;
7.2.3. there is a risk that supply of your order may be significantly delayed because of events outside ALDI’s control; or
7.2.4.you have a legal right to cancel your order because of something ALDI has done wrong.
7.3. Exercising your right to change your mind. You have a legal right to change your mind within 14 days and receive a refund. Nothing in these Terms affects that legal right of return. This time period begins the day after your ALDI Saver Cards are delivered.
8. CANCELLATION BY ALDI
8.1. ALDI’s communication of the acceptance of the order constitutes a binding contract between you and ALDI. ALDI may cancel your order if you breach any of these Terms. ALDI may cancel your order at any time by notice in writing to you if you do not, within a reasonable time, allow ALDI to deliver your order to you.
8.2. ALDI may withdraw or recall ALDI Saver Cards. ALDI may write to you to let you know that it is going to withdraw or recall ALDI Saver Cards because it needs to, for example, investigate potential fraud. ALDI will give you as much notice as possible of such a withdrawal or recall. ALDI will refund any sums you have paid in advance for ALDI Saver Cards which will not be provided.
8.3. ALDI reserves the right to reject and/or cancel any order at any time with or without notice if you are found to be (or ALDI suspects you of) reselling the ALDI Saver Cards for commercial gain.
9. RETURNING ALDI SAVER CARDS AND REFUNDS
9.1. How to cancel. If you have the right to cancel the Contract under Clause 7 above then simply contact our Customer Services Team to complete the cancellation and arrange a collection / return of your ALDI Saver Cards on 1800 99 18 28or using the details in Clause 12.
9.2. When we will pay the costs of return. ALDI will pay the costs of return if you cancel your order under Clause 7.1 or 7.2. In all other circumstances, you must pay the costs of return.
9.3. How we will refund you. Please note:
9.3.1. ALDI will typically refund you by the method you used to make payment;
9.3.2. Where ALDI Saver Cards are to be returned to ALDI, ALDI may defer any refunds until such point as it has received:
9.3.2.1.the returned or rejected ALDI Saver Cards back from you (which may take up to two weeks); or
9.3.2.2.evidence that you have sent the ALDI Saver Cards back to ALDI;
9.3.3. ALDI will send you an e-mail once your refund has been processed. Please note refunds may take up to three working days to be shown in your account.
9.4 Deductions from refunds. ALDI may make deductions from refunds if the ALDI Saver Cards you return have been tampered with, or a successful return has been impeded as a result of your actions.
10. PRICE AND PAYMENT
ALDI is not liable for bank charges. ALDI is not responsible for any charges or other amounts which may be applied by your card issuer or bank or payment method provider as a result of:
ALDI’s processing of your credit/debit card payment or other method of payment in accordance with your order.
11. DATA PROTECTION AND PRIVACY
11.1. Key information regarding how ALDI will use your personal information. ALDI will use the personal information you provide to it:
11.1.1 to supply your order to you; and
11.1.2 to process your payment for your order.
ALDI will not use the personal information which you provide through this Site for marketing purposes.
ALDI Privacy Policy. Further details on how ALDI handles your personal information can be found in our Privacy Notice at www.aldi.ie/customer-services/privacy-notice.
11.2. Shopify Privacy Policy. The Site is supported by the “Shopify” platform. Accordingly, personal information collected in respect of your use of the Site may be collected and processed by Shopify in accordance with:
11.2.1.Shopify’s Privacy Policy at https://www.shopify.com/legal/privacy; and
11.2.2. Shopify’s “Privacy for Customers” Notice at https://www.shopify.com/legal/privacy/customers.
As stated in the “Privacy for Customers” notice “Shopify will never use your personal information to independently market or advertise to you, unless you are using one of [their] apps or services directly”.
11.3. Shopify Cookies Policy. A cookie is a small amount of information that’s downloaded to your device when you visit certain websites. The Site is supported by the “Shopify” platform, and Shopify cookies will be placed on your device when you use the Site. Details of these cookies can be found in Shopify’s Cookie Policy at https://www.shopify.com/legal/cookies.
12. CONTACT ALDI
12.1 Contacting ALDI’s Customer Service Team. Please contact ALDI using the details below if you have any issues with your ALDI Saver Card. Our team of trained customer service representatives are available Monday to Saturday 8:00 to 20:00 and Sunday 10:00 to16:00. (E-mail: giftcards@aldi.ie Phone: 1800 99 18 28). Please note it will help speed things up for you if you can provide details of your name, home address, order number and, if applicable, your phone number and e-mail address.
12.2. Who else can you talk to. If you have cause for concern, please contact us, as we are happy to help. If you have been in touch and are unhappy with our resolution, please let us know. If you remain unhappy with any final resolution, we are required to let you know about alternative dispute resolution (ADR). The European Union has established its own ADR platform, this can be found at http://ec.europa.eu/odr.